WARRANTY & RETURN INFO
OUR WARRANTY will cover any device found to be defective. WARRANTY does not apply to defects resulting from any action of the purchaser, including but not limited to mishandling, improper interfacing, operation outside of design limits, improper repair, or unauthorized modification.
90 Day Warranty
All Batteries are supported by a 90 Day Warranty. In all cases, the defective item must be return by US mail to Matrix , We reserve the right to inspect all returned merchandise to ensure the item has not been damaged due to misuse. We will mail you a new Battery is 7 day.
Cartomizers are disposable cartridges: Due to the nature of these items, we will not issue refunds or accept exchanges/returns for e Liquid or any type of cartomizer including blank, pre-filled or tank cartomizers, Smileomizers, tanks.
Return Shipping Charges are NOT our responsibility.
Please include $3.00 to cover the return postage from our warehouse to your address.
115 Flagship Drive
Lutz, FL 33549
3. Receive your new product!
Matrix will replace your product within 5- 7 days of receipt of the defective product via USPS.
90 Day Warranty
All Batteries are supported by a 90 Day Warranty. In all cases, the defective item must be return by US mail to Matrix , We reserve the right to inspect all returned merchandise to ensure the item has not been damaged due to misuse. We will mail you a new Battery is 7 day.
Cartomizers are disposable cartridges: Due to the nature of these items, we will not issue refunds or accept exchanges/returns for e Liquid or any type of cartomizer including blank, pre-filled or tank cartomizers, Smileomizers, tanks.
Return Shipping Charges are NOT our responsibility.
Please include $3.00 to cover the return postage from our warehouse to your address.
- Attach proof of purchase & enclose defective product. A receipt or credit card statement showing the location and date of purchase will suffice as proof of purchase.
- Mail in a padded envelope to:
115 Flagship Drive
Lutz, FL 33549
3. Receive your new product!
Matrix will replace your product within 5- 7 days of receipt of the defective product via USPS.